Refund and Returns Policy

Effective Date: 14/02/2025

At BN Imports Exports Ltd., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the products you received, we offer a straightforward refund and return process.

Please read the following policy carefully to understand your rights and options.

1. Returns

Eligibility for Returns

• You can return items on the same day from the date of delivery.
• To be eligible for a return, the item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging, with all tags and labels intact.
• Certain items are non-returnable, including:
  • Perishable goods
  • Items on sale or with clearance discounts
  • Custom or personalized products

Return Process
To initiate a return, please follow these steps:

1. Contact Us: Email us at info@bnlondon.com with your order number and the item(s) you wish to return.
2. Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to send the item(s) back to us.
3. Shipping: You are responsible for the return shipping costs unless the product is defective or incorrect.
4. Packaging: Please ensure the item is securely packed to avoid any damage during transit.

2. Refunds

Refund Eligibility
Refunds are provided for returned items that meet the conditions outlined above. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund request.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
• Refunds may take 5-7 business days to reflect in your account, depending on your payment provider.

Partial Refunds
In certain cases, partial refunds may be granted (if applicable):

• Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 3 days after delivery.

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at info@bnlondon.com with your order details and the issue you encountered. We will assist you with the exchange process.

4. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again or contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@bnlondon.com.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@bnlondon.com. We will either provide a replacement or a full refund depending on the situation.

Please include clear photos of the damaged or defective items when contacting us.

6. Contact Us

If you have any questions or need assistance regarding returns or refunds, please don’t hesitate to reach out to us:

BN Imports Exports Ltd.
8, Chequers Parade, Dagenham RM9 6RT
Email: info@bnlondon.com
Phone: +44 01 709 437 378